Claims & Suggestions

Report a lost item

Welcome to Lagbus's Claims & Suggestion Web form. This online Web form allows you to easily report any items that were lost within the Metro system. Once you submit information on the lost item, it will be entered into our tracking system for processing. Within 30 minutes you will receive a confirmation email with a case number.

Please refer to this case number in any interactions you have with us regarding your lost item. A lost and found customer service representative will search the system for matching found items and if a match is found, you will be contacted by email or phone to verify that it is your item. Confirmed lost item matches can be picked up at:

1st & 2nd floor, Tisco Plaza,
Alausa, Ikeja,
Lagos, Nigeria.

Tel:- +234-1-
Fax:- +234-1-
email- equires@lagbusonline.com

Lost and Found hours of operation

Lost and Found pick up window hours: Tuesday through Friday 11 a.m. to 6 p.m. The lost and found pick up window is closed on Mondays, weekends and all federal and state holidays. Telephone support: Lagbus Lost and Found staff members are available via telephone to provide assistance Monday through Friday from 8:30 a.m. to 5 p.m. by calling +234-1- The Lost and Found is closed on weekends and all federal and state holidays. Please note - You will only be contacted if a match is found for your item. Repeated visits, calls or email to our Lost and Found office will not help the process work more efficiently. If you are not contacted it means that your item was not recovered. Metro makes every attempt to return lost items to their rightful owners. Lost items are held for 30 days. After 30 days unclaimed items are destroyed, disposed of, donated to charity or auctioned off.

Lost and Found hours of operation

How to file a claim Online - The easiest and most efficient way to report a lost item is our Claims & Suggestion Form. Once submitted, all of your lost item information will be accessible by Lost and Found personnel. You will receive a confirmation email with a Case number for tracking purposes. If you reply to the confirmation email with additional lost item information, it will automatically be routed to the appropriate person/department that is handling your report. Phone - If you would prefer, you can report your lost item by phone. You may contact our Lost and Found office at --- at the following hours: M-F 8:30 a.m. - 5 p.m, excluding national holidays. A customer service representative will record your information.

Frequently asked questions

Please see our frequently asked questions file for additional information about our lost and found system, policies and procedures. For non lost and found related questions or issues please use our Online Customer Comment Form.